Global Factory Support
Direct component sourcing, multilingual technical assistance, and rapid OEM replacement parts shipped from our Taiwan headquarters to anywhere in the world.
OEM Parts & Components
Factory-direct replacement parts - spindles, ball screws, linear guides, ATC components, and electronic modules - all shipped with full traceability from our Taiwan facility.
Multilingual Technical Support
Engineers fluent in Mandarin, English, Japanese, Korean, Spanish, German, and Italian are available to assist with troubleshooting, programming, and maintenance inquiries.
Remote Diagnostics
Secure remote connection to your machine's CNC controller allows our factory engineers to diagnose faults, review parameters, and guide on-site technicians in real time.
Global Logistics Network
Expedited shipping partnerships with DHL, FedEx, and regional freight forwarders ensure critical parts reach your facility within 24–72 hours, anywhere in the world.
Factory Training Programs
Factory training is available for authorized dealers only. Programs cover operators, programmers, and maintenance staff and are tailored to specific machine configurations.
Direct From Our Factory Floor
When you contact Global Factory Support, you're talking directly to the engineers who designed and built your machine. No call centers. No third-party dispatch. Just direct access to the people who know your equipment best.
Our Taiwan headquarters houses the full engineering team - mechanical, electrical, and software - plus a complete inventory of parts for every machine we've ever shipped.
Contact Factory Support- Headquarters
- No. 36, Jingke 8th Rd., Nantun Dist., Taichung City 408, Taiwan
- Phone
- +886-4-2359-3858
- support@microdynamicsfa.com
- Hours
- Mon–Fri 08:00–17:30 (UTC+8)
24/7 emergency line available for contract customers